Your Terms & Conditions Answers
Your account remains active indefinitely. Your wallet balance and game history stay intact. If you forget your password, use the reset link on the login page. We only close inactive accounts if you request it directly or if we detect unauthorized access.
Yes. Open live chat or email support and ask for your account data export. We provide a complete record of deposits via DANA, OVO, GoPay or QRIS, withdrawals, game plays and account changes. This usually arrives within 24 hours.
You can withdraw funds to the same payment method you used to deposit. We verify your identity before processing. DANA, OVO, GoPay and QRIS withdrawals typically clear within minutes. Bank transfers may take 1–2 business days depending on your bank.
Yes. Request account closure through live chat or email. We will freeze your account within 24 hours and retain your data for two years as required by local law. Any remaining balance will be returned to your original payment method.
No. We never sell your data. We share payment and account information only with our payment processors and where local law requires it. Your contact details remain private and are used only for account notifications and support.
Contact live chat or email support immediately. We will investigate, freeze your account if necessary, and help you secure your login. Always keep your password private and enable phone verification for extra security.
If you dispute a charge, withdrawal delay or game result, contact support with details. We investigate within 7 days and respond with findings. Disputes over payment methods are escalated to the processor. Unresolved issues can be escalated to local regulatory authorities where applicable.
